National Savings and Investments
 


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Press release

SURVEY SHOWS FORGOTTEN FORTUNES SET TO RISE AS PEOPLE FAIL TO FORWARD NEW ADDRESS TO FINANCIAL PROVIDERS

13 May 2002

National Savings and Investments Tracing Service reunites investors with £2 million in first six months

A survey commissioned by National Savings and Investments has revealed that 1 in 7 (14%) of those who move home do not give their new address to their financial providers. With around 13% of people moving home each year, more and more of Britain's savers are losing touch with their money.

The survey also showed that people in Scotland (95%) are the best at remembering to forward their new address, whilst the South West are most likely to forget; with only 80% forwarding their new address.

In November 2001, National Savings and Investments launched a free of charge Tracing Service for its customers to help re-unite them with lost and forgotten accounts, bonds and unclaimed Premium Bond prizes. So far, over £2 million has been traced from 1,855 successful searches.

Customers are able to use the one-stop service to trace their dormant National Savings and Investments funds by completing one simple form and sending it to one central point.

Gill Cattanach, Commercial Director, National Savings and Investments said:

"Moving home is so stressful that as well as typical things that people forget when they move such as tools in sheds and heirlooms in attics, a significant number of British savers and investors forget their money.

This sets financial providers like National Savings and Investments a real challenge to make it easy for people to re-unite themselves with their savings.

Our Tracing Service has proved to be a popular way of doing this and we want people to use it more.

Customers can be assured that any lost or forgotten savings will remain 100% secure and held indefinitely until a claim for them is lodged."

Scottish memories are the best

The research showed that people living in Scotland were by far the best at advising a new address with only one in twenty people forgetting to pass this information on to financial organisations. This is four times better than those in the South West, where one in five forget.

Notes to Editors

  1. The National Savings and Investments survey was conducted via phone bus survey by Taylor Nelson Sofres
    between 19 April and 21 April 2002. The sample size was 1002 adults.
  2. Figures about the percentage of people that move home was taken from the 2002 National Statistics Social Trends 
    which derived statistics from the 2000-2001 Survey of English Housing.
  3. To initiate a trace, customers should use the Tracing Service request form which can be obtained by:-

    Telephone: National Savings and Investments Customer Enquiries 0845 964 5000
    Lines open 24 hours a day, seven days a week. Calls charged at local rate.

    Post: In writing to National Savings, FREEPOST BJ2092, Blackpool,FY3 9XR

    E-Mail: customerenquiries@nsandi.com

    Website: Download the request form on this website

    Customers must then fill in the request form and provide as much information as possible including former
    addresses, the products they believe they have and any other relevant information.

    The completed form should be sent to the Freepost address provided. Customers will then receive an
    acknowledgement and can expect to be notified of any potential holding within one month. 

  4. Case studies are available on request.
  5. Interviews with National Savings and Investments spokespeople including Gill Cattanach are available.
  6. Regional Statistics are available for Scotland, North East, North West, Yorkshire/North Humberside, East Midlands, 
    West Midlands, East, Greater London, South East, South West and Wales.

Media team
NS&I has a number of spokespeople available for interviews and our experienced radio team is available via our ISDN line: 020 7602 4522.

The numbers below are for media use only. Customers wishing to contact NS&I can find details here.

Gill Stephens 020 7348 9449
gill.stephens@nsandi.com
Iman Asante 020 7348 9301
iman.asante@nsandi.com
Angela Mason 020 7348 9433
angela.mason@nsandi.com

ISDN for interviews

020 7602 4522

Out of hours

All numbers above diverted to staffed mobile phones
 

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